IiP Philippines chairman Janet WebsterInvestors in People (IiP) Philippines led a discussion on job crafting and how it can fit in performance management systems at an IiP- accredited club meeting held on July 3.
Job crafting describes how individuals modify their work to suit their personal motivations, strengths and passions. Changes may affect job boundaries such as when adding or dropping tasks, relationships and interactions with others in the organization or even with external customers, and perceptions of their own work.
IiP Philippines chairman Janet Webster says job crafting can be viewed as an engagement opportunity, or getting people to enjoy what they do. Thus, organizations may benefit from encouraging people to do it.
“As people craft their jobs to suit their own motivations and situations, we can expect mostly positive outcomes such as engagement, job satisfaction, resilience or the ability to cope with future adversity, and thriving,” she said.
Research has documented job crafting to happen when workers search for meaning in their jobs, when service employees craft their interactions with clients, when individuals respond to a passion for a different occupation, and as a coping strategy to increase resilience or manage stress.
Unexpected negative experiences with job crafting may be additional stress as people take on more work in their search for meaning or recognition, and intermittent regret as when people realize they are not actually holding the jobs they had earlier dreamt of or aspired for.
Speaking at the same meeting, Gerry Plana, vice chairman of IiP Philippines, said job crafting has also been known in human resources parlance as job enrichment, and that employees in higher levels of the organization naturally have greater opportunity to craft their jobs.
In the IiP model, job crafting may support the indicator “Structuring work” as “roles are designed to create interesting work for people” as well as “to meet the changing needs of communities, markets, organizational strategy and employees.”
In the Lopez Group, First Philippine Industrial Park (FPIP), Lopez Holdings Corporation, Asian Eye Institute and First Balfour Inc. are IiP-accredited, with FPIP achieving the gold standard in 2016. (Story/Photos by: Carla Paras-Sison)