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Thursday, 7th July 2022



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Norman Eusebio: Lifelong hotelier teaches, learns from millennials

Published on Monday, 09 March 2020 13:36 | Hits: 8536
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Norman EusebioNorman EusebioNorman Eusebio, CHA, manages SanTomas Suites, the 40-suite hotel owned by the Lopez Group through Grand Batangas Resort Development Inc. (GBRDI) and located in First Philippine Industrial Park (FPIP).

CHA, or certified hotel administrator, is an internationally recognized professional certification for hotel managers and hospitality executives conferred by the American Hotel & Lodging Educational Institute.

Holding degrees in Liberal Arts-Asian Studies from De La Salle University and Master of Business Administration from Ateneo de Manila University, Eusebio has been in the hospitality industry for almost 30 years, beginning with his first job as assistant head concierge in a Makati hotel. He worked all aspects of operations. becoming duty manager of a five-star hotel.

Eusebio first set foot in FPIP in 2001, when he was tapped to manage Microtel by Wyndham Sto. Tomas, Batangas, a 57- room no-frills hotel set up through a joint venture between First Philippine Holdings Corporation, Phinma Hospitality Inc. and Bright Note Asset Holdings. The leadership position offered to him as general manager (GM) appealed to Eusebio, considering that most five-star chains in the country would appoint foreign expatriates as GM.

Mabuhay Awards winner

Starting with a staff of 15, Eusebio oversaw the expansion of the FPIP Microtel to 78 rooms in 2008, and the establishment of SanTomas Suites in 2012. In fact, he was recognized as Winner in the Manager Category of the 2012 Mabuhay Awards of the Association of Human Resources Managers in the Hospitality Industry.

The Mabuhay Awards promotes outstanding service excellence commitment among Filipino hospitality industry professionals and rewards exemplary executives, managers and supervisors in the industry. Nominations are open to all hotels, resorts, restaurants and events places in the country; hence, Eusebio was chosen over colleagues working in all types of outfits—local/international; mid-market/luxury.

Today, he manages both the FPIP Microtel and SanTomas Suites with a total manpower complement of 45.

Offshoot of Microtel success

“SanTomas is an offshoot of the success of Microtel (Sto. Tomas), which is a mid-market hotel. There was a rising demand inside the park for a higher category hotel,” he said. SanTomas rooms are relatively bigger in only two categories: suite and premium. They all have a kitchenette, and the premium rooms can fit either a sofa or an extra bed.

With boutique hotels mushrooming just outside FPIP, Eusebio and his team are focused on sustaining their success in attracting tourists, especially local Kapamilya, who will appreciate special rates offered for Lopez Group members. Through partnerships with golf and country clubs, local farms through the Department of Tourism, schools and parishes, SanTomas Suites has become not just a place to stay for the weekend. It facilitates bonding activities for families and friends, or even for those seeking me-time by going solo.

SanTomas Suites staff members are also encouraged to go for professional certification to ensure continuous learning and upgrade the level of service given to hotel guests. For example, sales supervisor Manilyn dela Cruz is a CHSP or certified hospitality sales professional, a title which recognizes the marketing and revenue management skills she possesses and the professionalism she exhibits.

CSR efforts

As Eusebio rolls out the hotel’s strategy to take advantage of the location’s built-in faith tourism, farm tourism, food tourism and ecotourism, his team also attends to every partnership each approach entails, including corporate social responsibility efforts with Habitat for Humanity and Brigada Eskwela under the Department of Education.

“I am surrounded by energetic young millennials,” he said, referring to the need to multitask, work smart and, sometimes, outside one’s comfort zone.

His message for “LopezLink” readers: “Now that Batangas is recovering from the Taal eruption, help us recover by visiting Batangas. Tourism is vibrant. We have a variety of offerings for every kind of guest. Experience SanTomas Suites in Sto. Tomas.” (Story/Photos by: Carla Paras-Sison)

More Filipinos receive Kapamilya love from ‘Pantawid ng Pag-ibig’

Published on Thursday, 20 August 2020 | Hits:372

More Filipinos receive Kapamilya love from ‘Pantawid ng Pag-ibig’

Kapamilya love reached more Filipinos as ABS-CBN Foundation Inc.’s (AFI) “Pantawid ng Pag-ibig: Isang Daan, Isang Pamilya” campaign distributed food packs and ligtas bags outside Metro Manila for those greatly

Mayors express gratitude wellness. to ABS-CBN, AFI

Published on Thursday, 18 June 2020 | Hits:384

Local government units (LGUs) found it challenging to quickly provide relief to families affected by the quarantine. That is why several mayors in Metro Manila and nearby provinces have expressed

‘Pantawid ng Pag-ibig’ gears up for 2nd phase

Published on Thursday, 18 June 2020 | Hits:343

‘Pantawid ng Pag-ibig’ gears up for 2nd phase

As Filipino families continue to struggle with the loss of jobs, ABS-CBN Foundation Inc. (AFI) moves to the second phase of the “Pantawid ng Pagibig” campaign with the aim of

Over 600,000 families to benefit as ‘Pantawid ng Pag-ibig’ raises P350M

Published on Tuesday, 19 May 2020 | Hits:414

Over 600,000 families to benefit as ‘Pantawid ng Pag-ibig’ raises P350M

The “Pantawid ng Pag-ibig” campaign of ABS-CBN and ABS-CBN Foundation Inc. (AFI) has raised P350 million in cash donations and pledges for the benefit of over 600,000 families in Metro

ABS-CBN reaches out to evacuees via ‘Tulong-Tulong sa Taal’

Published on Thursday, 06 February 2020 | Hits:360

ABS-CBN reaches out to evacuees via ‘Tulong-Tulong sa Taal’

NO evacuee will be left behind. This is the promise of ABSCBN as it launches the “Tulong-Tulong sa Taal” campaign, which aims to unite the nation in helping Filipinos affected

ABS-CBN Foundation Europe to hold telethon for London Grenfell Tower fire victims

Published on Friday, 23 June 2017 | Hits:3960

ABS-CBN Foundation Europe to hold telethon for London Grenfell Tower fire victims

ABS-CBN Foundation Europe CIO joins public and private support for the victims of the massive fire that hit the 24-storey residential London Grenfell Tower in West London on June 14

Donate to Operation Sagip Surigao to help earthquake victims

Published on Friday, 17 February 2017 | Hits:4283

Donate to Operation Sagip Surigao to help earthquake victims

A state of calamity has been declared by the Mayor of Surigao City. Relief and rescue operations are underway for the barangays that have been affected.

Bulusan workers turn to backyard farming for steady food supply

Published on Tuesday, 19 May 2020 | Hits:995

Bulusan workers turn to backyard farming for steady food supply

The Rural Workers Association of San Rafael (RWASR) based in Bulusan, Sorsogon, which runs Nasipit Eco-Agri Farm, has a simple message for their fellow Filipinos: “There is no problem we

‘Ligtas Pilipinas’ helps educate Filipinos on COVID-19

Published on Thursday, 16 April 2020 | Hits:933

‘Ligtas Pilipinas’ helps educate Filipinos on COVID-19

ABS-CBN helps arm Filipinos with relevant information to stop the spread of disease through its “Ligtas Pilipinas sa COVID-19” campaign on radio, TV and online.

ABS-CBN delivers protective gear, food to health workers

Published on Thursday, 16 April 2020 | Hits:1096

ABS-CBN delivers protective gear, food to health workers

HELP came through for health workers in East Avenue Medical Center after ABS-CBN delivered masks and other protective gear and snacks to show support and Kapamilya love to those leading

‘G Diaries’ bags academic excellence awards

Published on Monday, 09 March 2020 | Hits:781

‘G Diaries’ bags academic excellence awards

“Maraming, maraming salamat po sa award na ipinagkaloob ninyo sa amin. Alay namin ito sa kapatid kong si Gina Lopez,” said “G Diaries” host and Bantay Bata 163 executive director

Finally home

Published on Monday, 09 March 2020 | Hits:797

Finally home

She could hardly contain her joy and excitement when she saw her son walking towards her. She welcomed him with tight hugs and happy tears as a loving mother would

ALKFI renames building in honor of Gina Lopez

Published on Monday, 09 March 2020 | Hits:603

ALKFI renames building in honor of Gina Lopez

ABS-CBN Lingkod Kapamilya Foundation Inc. (ALKFI) renamed its building Gina Lopez Building in honor of its late chairperson and founder of ALKFI programs Bantay Bata 163 and Bantay Kalikasan.

Fighting child malnutrition with Alaska Milk

Published on Thursday, 06 February 2020 | Hits:781

Fighting child malnutrition with Alaska Milk

ACCORDING to UNICEF, 95 children in the Philippines die every day because of malnutrition. This is one of the reasons Alaska Milk Corporation supports the advocacy of ABS-CBN Lingkod Kapamilya

Bantay Bata, Globe activate #163 helpline for free

Published on Monday, 16 December 2019 | Hits:1266

Bantay Bata, Globe activate #163 helpline for free

IN 2015, Unicef and the Council for the Welfare of Children conducted the National Baseline Study on Violence Against Children in the Philippines, which indicated that eight out of 10

For the Love of Children

Published on Friday, 05 January 2018 | Hits:1279

For the Love of Children

  For the Love of Children For the Love of Children   These children live everyday making ends meet without losing hope that a better future awaits them. Together, let’s keep their hopes alive

New World Hotels & Resorts Hold Run & Raise 2018

Published on Wednesday, 20 December 2017 | Hits:1597

New World Hotels & Resorts Hold Run & Raise 2018

New World Hotels and Resorts gears up for another exciting edition of Run & Raise in 2018. Now on its fourth year, Run & Raise 4 will be held at

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Bayan Academy Calendar

BAYAN Academy offers the following certificate training courses this month:

June 18-19: Market Research

June 25-26: Human Resource Management For rates, call Carol Arcaya at 426-3140. Bayan Academy reserves the right to change course dates.

 

June 18-19:

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