Rokajax search

Wednesday, 29th March 2023



  • Home
  • Lopez Companies
    • Business and Finance
    • Promos and Offers
  • HR Updates
    • HR Council
    • Business Excellence
    • Job Opportunities
  • Employee News
    • Message from Lopez
    • Meet the Executive
    • Meet the Team
    • Milestones
    • Spotlight
    • Advocacy
  • Corporate Sustainability
    • ABS-CBN Foundation
    • Sagip Kapamilya
    • OML Climate Change Center
    • Knowledge Channel
    • Lopez Museum
  • Lifestyle
    • Kapamilya Entertainment
    • Power Plant Mall Finds
    • ABS-CBN Publications
    • Food and Recipes
    • Lifelong Wellness
  • Lopez Values
    • 7 Lopez Values
    • The Credo
    • Web Comics
    • Special Feature

Advocacy for SKY, customer focus is tops

Twitter

For SKY, customer focus is topsFor SKY, customer focus is topsAside from offering them variety, groundbreaking products and services, and sheer volume—almost 200 standard and high definition channels as of last count—how do you keep your customers happy?

By wowing them with a unique, personalized brand of service that puts their satisfaction at the top of the company’s priorities, in line with its mission to enrich the lives of Filipinos through communication, education and entertainment—that’s how.

SKY started traversing the road to “wow at saya” in 2011, when management decided to firm up its focus on their customers, now numbering about 800,000.

The efforts continued through 2012 with SKY spreading and reinforcing its message through case studies, group discussions and presentations, forums, sharing of stories and messages from the company’s leaders.

SKY employees thus welcomed 2013 with “customers as top of mind” and ready to “take SKY to a higher level of service for the customers.”

SKY president Carlo L. Katigbak envisions this SKY culture of “wow at saya para sa Kapamilya” to deepen and develop into something even stronger than what it is today.

“If you have a group of people who all feel the same way, share the same values, believe in the same things, then I believe you can make miracles happen. That to me is most important in SKY...,” Katigbak says.

With such single-minded focus on customer service, can the company’s target of 1 million subscribers by 2017 be far behind?

Subscribe to Lopezlink

More Articles from Lopezlink

First Gen’s EmPOWER, SEAtizen bag Silver Anvils

First Gen’s EmPOWER, SEAtizen bag Silver Anvils

K channel takes a LEEP

K channel takes a LEEP

ABS-CBN statement on the passing of Group CFO Rolando P. Valdueza

ABS-CBN statement on the passing of Group CFO Rolando P. Valdueza

Warm up with hearty soups

Warm up with hearty soups

Ortho-K: Overnight contact lenses for daytime clear vision

Ortho-K: Overnight contact lenses for daytime clear vision

Power Plant Mall shows ‘it’s a Rockwell Christmas after all’

Power Plant Mall shows ‘it’s a Rockwell Christmas after all’

#ChristmasAtRockwell

#ChristmasAtRockwell

‘NXT’: Digital-first stories boost ABS-CBN News’ fight vs fake news

‘NXT’: Digital-first stories boost ABS-CBN News’ fight vs fake news

Dread October! Asian myths, folklore ‘star’ in HBO anthology

Dread October! Asian myths, folklore ‘star’ in HBO anthology

ABS-CBN's Milestones

ABS-CBN's Milestones

Jimenez firm taps First Gen for renewable energy supply

Jimenez firm taps First Gen for renewable energy supply

Rockwell unwraps all-out Christmas treats

Rockwell unwraps all-out Christmas treats

ACJ O Shopping to cease operations

Jaya drops first album under Star Music

Jaya drops first album under Star Music

First Gen completes refinancing, raises total of $308M debt facilities

First Gen completes refinancing,  raises total of $308M debt facilities
Lopez Holdings Corp. All rights reserved



About Us | Copyright | Sitemap | Archive