Sky subscribers can continue to rely on safe service when SKY technicians visit their homes.
Beginning in May, SKY technicians have assisted subscribers with technical concerns that require in-home servicing by implementing safety procedures that benefit both subscribers and frontline workers.
Service teams are equipped with complete personal protective equipment (PPE) gear which includes a face mask, disposable surgical gloves and safety shoes.
All PPE and tools go through a disinfecting procedure based on approved standards.
SKY’s service technicians also wash their hands and step into a footbath to disinfect their shoe soles before and after fulfilling a job order.
A call-out is done before each visit to ensure that no one in the home is feeling ill. The SKY team reschedules the visit as soon as they are certain that the entire household is well enough to receive service teams into their homes.
To further guarantee the protection of SKY customers and service technicians, SKY encourages everyone to first maximize the company’s digital platforms for common transactions.
For minor technical issues, do-it-yourself and troubleshooting guides can be accessed at www.mysky.com.ph/ help. Customers can also use mySKY app to manage their account in the comfort of their own homes; through the app, they can check program schedules, billing information and payment options. Download the mySKY app at www.mysky. com.ph/app.