Search

Saturday, 10th June 2023



  • Home
  • Lopez Companies
    • Business and Finance
    • Promos and Offers
  • HR Updates
    • HR Council
    • Business Excellence
    • Job Opportunities
  • Employee News
    • Message from Lopez
    • Meet the Executive
    • Meet the Team
    • Milestones
    • Spotlight
    • Advocacy
  • Corporate Sustainability
    • ABS-CBN Foundation
    • Sagip Kapamilya
    • OML Climate Change Center
    • Knowledge Channel
    • Lopez Museum
  • Lifestyle
    • Kapamilya Entertainment
    • Power Plant Mall Finds
    • ABS-CBN Publications
    • Food and Recipes
    • Lifelong Wellness
  • Lopez Values
    • 7 Lopez Values
    • The Credo
    • Web Comics
    • Special Feature

Advocacy for SKY, customer focus is tops

Twitter

For SKY, customer focus is topsFor SKY, customer focus is topsAside from offering them variety, groundbreaking products and services, and sheer volume—almost 200 standard and high definition channels as of last count—how do you keep your customers happy?

By wowing them with a unique, personalized brand of service that puts their satisfaction at the top of the company’s priorities, in line with its mission to enrich the lives of Filipinos through communication, education and entertainment—that’s how.

SKY started traversing the road to “wow at saya” in 2011, when management decided to firm up its focus on their customers, now numbering about 800,000.

The efforts continued through 2012 with SKY spreading and reinforcing its message through case studies, group discussions and presentations, forums, sharing of stories and messages from the company’s leaders.

SKY employees thus welcomed 2013 with “customers as top of mind” and ready to “take SKY to a higher level of service for the customers.”

SKY president Carlo L. Katigbak envisions this SKY culture of “wow at saya para sa Kapamilya” to deepen and develop into something even stronger than what it is today.

“If you have a group of people who all feel the same way, share the same values, believe in the same things, then I believe you can make miracles happen. That to me is most important in SKY...,” Katigbak says.

With such single-minded focus on customer service, can the company’s target of 1 million subscribers by 2017 be far behind?

Subscribe to Lopezlink

More Articles from Lopezlink

FPH unveils plans for new hub

FPH unveils plans for new hub

EDC launches two projects for Leyte

EDC launches two projects for Leyte

‘G Diaries’ bags academic excellence awards

‘G Diaries’ bags academic excellence awards

Lopez Group holds virtual economic and political briefing

Lopez Group holds virtual economic and political briefing

Nandy Villar and Robert Labayen: Logic and magic for evolving times

Nandy Villar and Robert Labayen: Logic and magic for evolving times

Sagip Kapamilya assists Batanes quake victims

Sagip Kapamilya assists Batanes quake victims

Meet the Team of ABS-CBN Regional Channel

Meet the Team of ABS-CBN Regional Channel

SKY Fiber upgrades super speed plans for benefit of remote workers

SKY Fiber upgrades super speed  plans for benefit of remote workers

Meet the team of SKY Research and Product Development

Meet the team of SKY Research and Product Development

Celebrating Christmas the Knowledge Channel way

Celebrating Christmas the Knowledge Channel way

SKY Zone now also an online store

SKY Zone now also an online store

FPH net income attributable to parent jumps 84%

FPH net income attributable to parent jumps 84%

Spreading Christmas cheer

Spreading Christmas cheer

EDC picks up top honor at 55th Anvil Awards

EDC picks up top honor at 55th Anvil Awards

ELJ CMA now an independent senior high school

ELJ CMA now an independent senior high school

Get your copy at ABS-CBNstore!

Current issues of ABS-CBN Publishing!

Lopez Holdings Corp. All rights reserved



About Us | Copyright | Sitemap | Archive