Rokajax search

Saturday, 25th March 2023



  • Home
  • Lopez Companies
    • Business and Finance
    • Promos and Offers
  • HR Updates
    • HR Council
    • Business Excellence
    • Job Opportunities
  • Employee News
    • Message from Lopez
    • Meet the Executive
    • Meet the Team
    • Milestones
    • Spotlight
    • Advocacy
  • Corporate Sustainability
    • ABS-CBN Foundation
    • Sagip Kapamilya
    • OML Climate Change Center
    • Knowledge Channel
    • Lopez Museum
  • Lifestyle
    • Kapamilya Entertainment
    • Power Plant Mall Finds
    • ABS-CBN Publications
    • Food and Recipes
    • Lifelong Wellness
  • Lopez Values
    • 7 Lopez Values
    • The Credo
    • Web Comics
    • Special Feature

Advocacy for SKY, customer focus is tops

Twitter

For SKY, customer focus is topsFor SKY, customer focus is topsAside from offering them variety, groundbreaking products and services, and sheer volume—almost 200 standard and high definition channels as of last count—how do you keep your customers happy?

By wowing them with a unique, personalized brand of service that puts their satisfaction at the top of the company’s priorities, in line with its mission to enrich the lives of Filipinos through communication, education and entertainment—that’s how.

SKY started traversing the road to “wow at saya” in 2011, when management decided to firm up its focus on their customers, now numbering about 800,000.

The efforts continued through 2012 with SKY spreading and reinforcing its message through case studies, group discussions and presentations, forums, sharing of stories and messages from the company’s leaders.

SKY employees thus welcomed 2013 with “customers as top of mind” and ready to “take SKY to a higher level of service for the customers.”

SKY president Carlo L. Katigbak envisions this SKY culture of “wow at saya para sa Kapamilya” to deepen and develop into something even stronger than what it is today.

“If you have a group of people who all feel the same way, share the same values, believe in the same things, then I believe you can make miracles happen. That to me is most important in SKY...,” Katigbak says.

With such single-minded focus on customer service, can the company’s target of 1 million subscribers by 2017 be far behind?

Subscribe to Lopezlink

More Articles from Lopezlink

Jon Arayata: Building quickly, building strong

Jon Arayata: Building quickly, building strong

Donate to Operation Sagip Surigao to help earthquake victims

Donate to Operation Sagip Surigao to help earthquake victims

Statement on the passing of Pres. Aquino

Statement on the passing of Pres. Aquino

Kapamilya Christmas presents…

Kapamilya Christmas presents…

Meet the Energy Development Corporation Team

Meet the Energy Development Corporation Team

INAEC supports Malampaya operations

INAEC supports Malampaya operations

Fresh SKY plans bundle unli broadband with WiFi solutions

Fresh SKY plans bundle unli broadband with WiFi solutions

FPH Group, ABS-CBN start year strong

FPH Group, ABS-CBN start year strong

Mitos Santisteban: Going where the work takes her

Mitos Santisteban: Going where the work takes her

First Philippine Holdings Corporation's Milestones

LAA Roadshow, Winners’ Summit showcase ‘best of the best’ of the Lopez Group; LAA 2019 launched

LAA Roadshow, Winners’ Summit showcase ‘best of the best’ of the Lopez Group; LAA 2019 launched

EDC nets 8 wins at 19th PH Quill Awards

EDC nets 8 wins at 19th PH Quill Awards

SKY offers larger-than-life entertainment experience with SKY Evo

SKY offers larger-than-life entertainment experience with SKY Evo

Zambales students receive school supplies, groceries from Bantay Kalikasan

Zambales students receive school supplies, groceries from Bantay Kalikasan

4th batch of KCh interns graduates

4th batch of KCh interns graduates

ABS-CBN Publications

‘Pantawid ng Pag-ibig’ concert records 3.7M online views

‘Pantawid ng Pag-ibig’ concert records 3.7M online views

ABS-CBN’s “Pantawid ng Pag-ibig: At Home Together Concert” recorded 3.7 million views during its livestreaming across the network’s digital platforms on March 22.

Lopez Holdings Corp. All rights reserved



About Us | Copyright | Sitemap | Archive