SKY has launched a round-the-clock customer service messaging platform to enable subscribers to immediately communicate their concerns and other service inquiries online and have these addressed.
This customer touchpoint provides a convenient and efficient customer interface for existing and potential SKY subscribers facilitated by a messaging bot named KYLA.
“Our new messaging platform is all set to provide our subscribers with a superior customer experience that they deserve,” said March Ventosa, SKY president and COO. “In line with our digital transformation initiatives, we aim to address our customers’ service concerns in the most efficient and timely manner that is also immediately and easily accessible to them.”
“KYLA helps SKY subscribers to do self-help on basic concerns by guiding them to available resources, and transfers them to converse with live agents for more complex matters,” noted Leonor Namoc, SKY’s head of customer experience.
“Users can even use the platform at their own pace, with no worry of being disconnected or their session timing out if they decide to do something else during their conversation with KYLA.”
Visit SKY’s official website, mysky.com.ph, and click on the “Message Us” icon and the “Get Started” button to begin using the messaging platform. Select the category and subcategory presented by KYLA for queries on SKY products, billing inquiries, service matters and other requests. KYLA will then guide users to relevant information and self-help guides to help address their concerns. Users may opt to be transferred to a live agent to discuss complex matters further.