SKY makes it more convenient for its valued subscribers to raise their concerns with just a few clicks through the 24/7 customer support KYLA.
By expanding KYLA’s accessibility to more parts of Luzon (Baguio, Batac, Dagupan, Laoag, Urdaneta, Bulacan, Batangas) and in Mindanao (Davao, General Santos, Zamboanga), the company ensures that SKY subscribers from different parts of the country can experience the same fast and convenient customer service.
KYLA’s got customers covered on matters regarding their SKY billing and monthly payment. With KYLA, they can easily access their monthly statement and address any concerns—from inquiries, status updates and information on SKY’s payment channels, to transferring their billing details in an instant.
For more complicated billing matters, KYLA can endorse customers right away to a live agent to discuss other queries.
Got a technical concern with your cable TV or internet connection? KYLA is here to help solve the issue to restore services as soon as possible.
KYLA can also notify SKY users of the latest advisories in real time to keep them updated on SKY’s maintenance efforts, among others. Subscribers can do their part in reporting anomalous incidents like cable cutting affecting their services by submitting their reports directly to KYLA.
For troubleshooting and reconnection confirmation, KYLA’s updated feature now accepts video and photo attachments so that subscribers can directly send proofs of payment for account reconnection or a video of their modem for internet connection diagnostics and troubleshooting with a live agent.
To ensure a seamless conversation, subscribers are advised to keep their account number ready for transactions that will require it.
Access KYLA on Viber via mysky.com.ph/kylaofsky, on Facebook Messenger through m.me/myskyupdates, or on any web browser via mysky.com.ph/message-us. For more info, refer to mysky.com.ph/aboutkyla.