TGServices Inc. recently completed its surveillance audit under the ISO 9001:2015 standard.

This accomplishment follows the organization’s successful recertification last year and validates its commitment to internationally recognized quality management standards.

By maintaining this certification, TGServices continues to ensure that its service delivery consistently meets customer expectations while adhering to all necessary statutory and regulatory requirements, parallel to its commitment to “Tapat at Ganap na Serbisyo” (Honest and Efficient Service).

Now in its second certification cycle, the audit confirms that TGServices’ quality management system remains both effective and strategically aligned with its long-term goals.

ISO success! BRS, an international certification body, recently completed a
rigorous review of TGServices’ quality management systems

By gauging the effectiveness of current programs, TGServices has been able to implement adjustments to its internal processes, thereby fostering a culture of continuous improvement and enhanced service reliability.

“This win brings TGServices’ mission to life—to provide quality support services to its stakeholders while upholding international standards and regulatory compliance.

It is made possible by the dedication of its people who live out its values every day,” said Lucy Landayan.

The audit process involved a review of documentation across all core business activities and vital support functions.

The external auditors examined key departmental processes, including HR services, talent acquisition and people development, procurement, legal compliance, operations and finance.

This evaluation ensured that every aspect of the company’s operations is aligned with the ISO framework.

As TGServices marks more than a decade of operations, its successful surveillance audit reflects the collective effort and strong collaboration across the organization.

Beyond just a milestone, the company views this as an opportunity to further transform its processes, adapt to evolving demands and strengthen its commitment to Tapat at Ganap na Serbisyo.

Catch TGServices’ latest updates and milestones on their Facebook page (https://www.facebook.com/TGServicesInc) and their learning hub (https://www.tgservices.com.ph/learning-hub/).